Privacy Policy

FC Cleans Care Pvt. Ltd. respects your personal privacy and is committed to protecting your personal data in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Information We Collect

When you browse fccleanscare.com, place an order, or interact with us, we colect the fo lowing types of information:

1.1 Personal Identification Information: Name, Primary Mobile Number, Alternate Mobile Number, Email Address, Biling & Shipping Address, and Nearest Landmark.
1.2 Transaction & Payment Data: Order history, payment confirmation statuses (PAID / COD). Note: Sensitive payment details like card numbers, CVVs, or UPI PINs are processed securely by PCI-DSS compliant payment gateways (Razorpay/PhonePe) and are never stored on our servers.
1.3 Technical & Usage Data: IP address, browser type, device type, location pincodes, cookies, and browsing behavior on our store.

2. How We Use Your Information

We use your data solely for legitimate business operations, including:

Processing and fulfiling your product orders directly from our Mandideep unit.
Assigning orders and addresses (with Landmarks) to our local delivery fleet.
Sending automated order confirmations, dispatch updates, and WhatsApp delivery alerts.
Generating tax-compliant GST PDF invoices for retail and B2B customers.
Providing customer support and resolving delivery disputes or refund requests.
Sending promotional offers, new city expansion alerts, and refil reminders (only if opted in).

3. Information Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third-party marketing companies. We only share necessary data with trusted service partners to execute operations:

3.1 In-House Delivery Fleet & Logistics: Customer address, phone number, and landmark details are shared with our assigned delivery riders for doorstep delivery.
3.2 Payment Gateways: Order details and amounts are shared with secure payment aggregators (Razorpay / PhonePe) to complete payments.
3.3 Communication Tools: Phone numbers/emails are processed via WhatsApp API partners (e.g., WATI/Interakt) or SMS gateways strictly for sending transactional order notifications.
3.4 Legal Requirements: We may disclose information if required by Indian law enforcement agencies or court orders.

4. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, loss, or alteration.
Your data is stored securely on protected cloud servers, adhering to Indian data localization regulations.

5. Cookies & Tracking Technologies

Our website uses essential cookies to remember items in your shopping cart, preserve your pincode delivery preferences, and analyze site performance. You can choose to disable cookies in your browser settings, though certain e-commerce functionalities may be limited.

6. Your Data Rights

Under applicable Indian data protection laws, you have the right to:

Access, review, or request a copy of the personal information we hold about you.
Request corrections or updates to inaccurate personal details.
Request the deletion of your customer account and personal data (subject to legal and tax record retention rules).

7. Nodal Grievance Redressal Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer for customer inquiries, data privacy concerns, or legal notices are provided below:

Name: Nodal Officer / Grievance Redressal Team
Company: FC Cleans Care Private Limited
Factory Address: 157-B, Sector A, Industrial Area, Mandideep, Madhya Pradesh, India – 462046
Email: fccleancare@gmail.com
Contact Helpline: Available on website (fccleanscare.com)
Response Time: We acknowledge grievances within 48 hours and endeavor to resolve complaints within 30 days of receipt.