Terms & Conditions | FC Clean's Care

Terms & Condition

Welcome to FC Cleans Care (fccleanscare.com), owned and operated by FC Cleans Care Pvt. Ltd. By accessing or using our website, ordering products, or using our hyper-local delivery services, you agree to be bound by the folowing Terms and Conditions (“Terms”). Please read them carefuly before placing an order.

1. General Overview & Eligibility

1.1 Contractual Agreement: These Terms constitute a legaly binding agreement between you (the “Customer” or “User”) and FC Cleans Care Pvt. Ltd. (“Company”, “We”, “Us”, or “Our”).
1.2 Eligibility: You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian to make a purchase.
1.3 Modification: We reserve the right to modify these Terms at any time. Changes wil take effect immediately upon posting to the website.

2. Product Information & Herbal Disclaimer

2.1 Product Descriptions: We strive to ensure that al product descriptions, herbal/botanical ingredient lists, images, and pricing displayed on fccleanscare.com are accurate. However, minor visual packaging variations may occur.
2.2 Herbal & Safety Efficacy: Our products are formulated using herbal and plant-based ingredients (such as Neem, Pine, Lemongrass, and Citrus extracts) designed to be non-toxic and child/pet safe when used as directed.
2.3 Dilution & Usage Instructions: Customers must adhere to the recommended usage and dilution guidelines printed on product labels or provided on the Product Detail Pages (PDP). FC Cleans Care Pvt. Ltd. is not responsible for damages resulting from improper dilution or unauthorized application on sensitive surfaces.

3. Pricing, Taxes & Orders

3.1 Pricing & Currency: Al prices displayed on the website are listed in Indian Rupees (INR – ₹) and include applicable Goods and Services Tax (GST) unless specified otherwise.
3.2 Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or cancel any order due to stock unavailability, pincode serviceability limitations, pricing errors, or suspected fraudulent activity.
3.3 Minimum Order Value (MOV): Certain hyper-local delivery zones may require a minimum order value or applicable shipping fees, which wil be clearly displayed during checkout.

4. Delivery, Pincode Validation & Local Operations

4.1 Delivery Area (Phase 1): We currently offer direct factory delivery from our Mandideep plant to select pincodes in Bhopal & Mandideep, Madhya Pradesh (Pincodes: 462001 to 462050, 462046, and nearby zones). Orders placed for non-serviced pincodes wil be rejected or placed on hold until expansion.
4.2 Accurate Address Requirement: Customers must provide a complete delivery address, including a Mandatory Nearest Landmark and an Alternate Contact Number, to facilitate smooth delivery by our in-house riders.
4.3 Delivery Slots & Timelines: While we aim for 24–48 hour express delivery in Bhopal and Mandideep, actual delivery times may vary due to weather conditions, traffic, or unforeseen operational delays.
4.4 Failed Delivery Attempt: If a delivery fails due to incorrect customer address details, unreachable contact numbers, or customer unavailability during confirmed time slots, re-delivery charges may apply.

5. Payment Methods & Cash on Delivery (COD)

5.1 Payment Modes: We accept online payments via Razorpay / PhonePe (UPI, Credit/Debit Cards, Net Banking, Walets) and Cash on Delivery (COD).
5.2 Cash on Delivery Terms: For COD orders, exact cash must be handed over to our delivery rider upon handover of the sealed package. We reserve the right to verify COD orders via phone cal/OTP prior to dispatch.

6. Cancellations, Returns & Refunds

6.1 Order Cancellation: Customers can cancel an order prior to its dispatch from our Mandideep factory by contacting support via WhatsApp/Cal. Once dispatched, cancelation requests may not be accepted.
6.2 Non-Returnable Items: Due to hygiene, safety, and contamination standards, unsealed or used liquid hygiene/cleaning products are strictly non-returnable.
6.3 Damaged, Defective, or Wrong Items:
- If you receive a damaged, leaking, or incorrect product, you must report it within 24 hours of delivery with photographic/video proof to our support helpline fccleancare@gmail.com or WhatsApp.
- Upon verification, FC Cleans Care Pvt. Ltd. wil arrange a free replacement or issue a refund within 5–7 working days to your original payment mode (or bank account for COD).

7. Intellectual Property Rights

Al content on fccleanscare.com—including logos, product names, text, graphics, icons, images, brand taglines, and software—is the exclusive property of FC Cleans Care Pvt. Ltd. and is protected under Indian inte lectual property laws. Unauthorized reproduction or commercial use is strictly prohibited.

8. Limitation of Liability

FC Cleans Care Pvt. Ltd. shal not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our website or products, beyond the total purchase price paid by the customer for the specific order.

9. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of these Terms or your use of the website shal be subject to the exclusive jurisdiction of the Courts in Bhopal / Mandideep, Madhya Pradesh, India.